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ConneXlink Helps Your Day to Day Business

We backup your data off-site every business day.

• Are you willing to risk the future of your business to something as easily preventable as data loss? It's a fact that 1 out of 4 PCs suffer data loss each year. Statistics say that the loss will occur; the only question for you is when.
• If your employees use laptops, are you backing up that data?
• Having an up-to-date off-site backup of you business information is critical to the on-going life of your business.
• Natural disasters such as fire, flood, earthquake or hurricane can cause incalculable loss to your business in both facilities and data. Loss caused by theft or vandalism can cause serious problems as well.
• The cost in labor and hardware to properly back-up your data will be somewhere around $2,000.00 to $4,000.00 a year. That is greater than the entire price of a ConneXlink subscription.
• Most companies never test their ability to restore their data in the event of a partial or total data loss - HAVE YOU? If you can't recover, your business won't recover.
• At ConneXlink, we backup your data every morning of every business day. We then move that backup from our server in Texas and place it on our server in Nevada. It is then copied to two remote backup drives.
• We retain the daily backups for 90 days. We also retain the first backup of each month permanently.
• Any data loss that might occur by way of human error or malicious employee activity can be extracted from the last valid backup on a record-by-record basis and quickly restored to you files.

Easy to set-up, easy to learn, easy to use.

• From the quick set-up to the easy login to the consistent design, ConneXlink was designed for the user.
• Each of the primary files (Customer, Vendor, etc.) has a list screen. Those screens allow the user to view all of the records in the selected sequence. Using the powerful ConneXlink filters, the user can zoom in from thousands of records to a selected group of just a few records to locate the desired information fast.
• User Preferences allow the user to configure the ConneXlink interface to match the way they work.

Fast and accurate order processing.

• Enter 3 or 4 letters of the Customer's last name, click on the customer, click the New Work Order button and enter the items to be included. That's how quick it is.
• Information for the order comes directly from the Customer, Inventory, Labor Catalog, etc. You know there are no typos.
• As new Customers, or New Inventory Items are used in ConneXlink, they are entered once, their relationships (GL Accounts, etc.) are defined and then they can be used over and over with a single click. This insures consistency.
• Although elements in ConneXlink have their relationships defined, a user with the appropriate security rights can over-ride the default to allow for the exceptions that occur in day-to-day business.

Everyone sees the same information real-time, no ambiguity.

• One of the greatest sources of problems in business is when two people attempt to solve a problem with different and / or incomplete pieces of information relative to the problem.
• Every record shows the user, date and time of creation and the same information for the last user to modify the record. This provides a "go-to" person to track down the needed information.
• Consistently using notes and reminders builds a repository of information that is extremely useful in understanding the problem. The View Detail button brings all of the related information together into one printable screen.

Better follow-up with reduced problems, quicker resolution.

• By actively using reminders and notes, combined with calendaring, you and your staff can insure that you don't forget the many, many follow-up items that need to be attended to every business day.
• Prompt and timely follow-up shows the customer that you care about their job and will be encouraged to do more business with you and recommend you to their friends.

Access to your information with powerful filters to make it easy.

• Finding anything can be a stressful process. The use of Filters, QuickSearch and QuickPiks can save a tremendous amount of time.
• Filters allow you to define the criteria (Name, State, Area Code, Dates, etc.) to select records and bring that reduced group back quickly.
• QuickSearch allows you to simply enter a fragment of a name into the QuickSearch box and click the Find button to gather all of the records that match what you are interested in.
• QuickPiks speed up the creation of orders (Work Orders, Purchase Order, Fax Covers, etc.) by bringing all applicable records onto one screen, in alphabetical order for you to select from. One click and your order is ready to fill in.

Brings a standard process to the daily business operation.

• Employees are more productive when they understand the impact of what they do on the rest of the business.
• ConneXlink brings a standard to the business that is difficult to achieve without a fully integrated process. From the look of the screens to the way information is processed, users become more comfortable in their job.
• Having a standard process in day-to-day operation in the business makes it easier to attract a higher quality, more talented person to the business as an employee.
• Having a smooth, understandable process reduces stress, improving employee retention.
• As employees are sick, on vacation, leave or assume other responsibilities, filling the void is easier because of the standardization of the process.

Minimize interruptions to the workflow as employees change jobs.

• An old axiom states, "the only thing constant is the rate of change" and that is certainly true relating to employee turnover. It can be the change of personnel for personal reasons or promotions or job changes due to the change in the business.
• Aside from being incredibly easy to learn, those skills learned in one area transfer to other areas of ConneXlink easily. A user working with customers and work orders could move into purchasing with minimal training on ConneXlink. The user must, obviously possess an understanding of the concepts of the new assignment. For a newly assigned user, the little cues and the structure that ConneXlink provides make the transition easier and more successful.

Employees can work from anywhere.

• We now live in a very mobile world. With the proliferation of Internet broadband connections, we buy, sell, bank, pay bills, share, investigate, search and communicate as never before.
• With the advent of wireless broadband access cards for laptops, access to ConneXlink to do your business is available anywhere.
• A salesperson can complete an order from a customer's home or office, closing the deal immediately.
• A technician can complete a call and enter the information into ConneXlink, closing the ticket, which can be billed immediately, moving on to the next call.
• These same wireless capability on laptops can be used to link multiple, even remote, job sites together instantly.

Improve sales with better customer management and contact.

• Customer retention is more important to a small business than most owners imagine. The cost of acquiring a new customer is generally greater than getting additional business and recommendations from existing ones.
• Simply staying in touch with your customers will improver the relationship and could result in additional business.
• ConneXlink allows you to build marketing campaigns directly from your customer files. This feature can support mail, phone and e-mail campaigns in any mix to keep you in touch.

ConneXlink Helps You The Business Owner

Information is an asset and ConneXlink protects it.

• Information is the single most valuable strategic asset that a business owns.
• Not being aware of significant information, the lack of quick access, misuse or abused use of that information can cause catastrophic results to the business or its customers.
• All of the information regarding contacts made by the staff with potential customers through the life of the relationship is an expensive and highly prized asset of the business and should be treated as such.
• This information needs to be available to all of the staff when they need it to make decisions.
• Information about customers and other significant portions of the business process should not be limited by private data domains, but be available to all those who need it when they need it.

All of your information is in one place.

• The notion of private data domains is toxic for any business. All users, with appropriate security rights must be able to see the same information to make rational business decisions.
• ConneXlink gives your business one place to put all of its information to be used for the common good of the business.
• This common place is visible anywhere in the world on the Internet. You simply login and go to work.

Helps you control costs with accurate and timely information.

• The impact of any decision is highly dependent on the timing of the decision. A decision made too late can be costly. ConneXlink makes all information real-time. What you see is what everyone sees.
• It is not nearly as important that something goes wrong, as it is what you do when it goes wrong. Everyone understands that problems occur. It is what you do about it that counts.

Access your information on the web anywhere, anytime.

• No matter where you are, you can access your business on ConneXlink with any web browser on the planet. You can monitor you business from a job site, at home or on vacation.
• Have you ever remembered something after you got home and wish you had taken care of it at the office? Well, just log on to ConneXlink and do just that.

Consistent look-and-feel of screens reports and forms.

• When we designed ConneXlink, we wanted to create a system that was easy to learn and easy to use. Time has shown that we have done just that.
• All of the screens follow the same metaphor and screens of a similar type follow a similar design.
• All reports are printed using Adobe Acrobat Reader. This allows for the delivery of professional looking reports, not printed web pages. Additionally, these .pdf files can be saved or emailed as needed.

Detailed records of every transaction.

• ConneXlink automatically records a tremendous amount of data as information is processed such as who did it and when they did it.
• As users use the notes, reminders and images capabilities of ConneXlink, a tremendous amount of detail information can be easily collected at the time an issue is fresh in everyone's mind.
• This collection of detailed, timely information significantly aids in the resolution of problems that arise later.

You control the security applied to your business information.

• Every employee in your business has a different level of skill and knowledge. Each enjoys a different level of responsibility and trust.
• You want and need the ability to manage the rights of each employee to match their access with their responsibilities and level of trust.
• ConneXlink allows you to turn on or off each menu tab (Customers, Vendors, etc.) as is appropriate for the employee.
• ConneXlink allows you to turn on or off selected elements on each screen (New, Save, Delete, etc.) as is appropriate for the employee.
• By simply un-checking the Active check box on a users record (Employee, Customer, etc.) their access to ConneXlink is suspended until you restore it.
• With ConneXlink in your business, you will never be held hostage by an employee.

With user tracking you know what users are working on.

• ConneXlink tracks the movement of every user in the system. The user name, date, time, screen and other selected information are recorded.
• You can review this data for the past three days for all users combined and for a single selected employee for the past 30 days.
• This is very useful for monitoring a new user for training purposes.
• This can be useful when tracking down problems involving human error or malicious employee behavior.
• When employees move to different roles or leave the business, any of the information they were responsible for can be easily re-assigned to another employee. There are no forgotten customer, vendors, purchase orders, etc. to worry about.
• As employees leave, you can simply de-activate their account, but retain the complete audit trail of the work the have done.

User definable fields for collecting non-standard data.

• Every business has some piece of information that is unique to them alone. It may be needed for any number of reasons.
• ConneXlink allows user defined fields to be created and inserted into screens such as the Customer, Vendor, etc.
• That information is collected and maintained with the file.

No capital investment, fixed operation cost and no software upgrades.

• ConneXlink offers you a fixed budget line item in the form of a simple monthly subscription price.
• You can pre-pay annually and receive a significant savings off the monthly rate.
• Your pre-paid annual subscription includes 2 hours of phone training and support. Additional phone training or support is available at our regular support rate.
• There is a one-time set up fee to get started with ConneXlink.
• Each ConneXlink subscription is allowed up to 100 megabytes (approximately 2,000 documents or images) of storage space for images and documents beyond the data in the actual ConneXlink database. There is a small per megabyte fee after that.
• You only need a computer connected to the Internet and a printer to use ConneXlink.
• There are NO software upgrade charges - ever.
• There are NO software maintenance fees.

Unlimited users, no additional charge to add users.

• Many competitive systems that you may look at have a pricing factor that can significantly alter the cost - per seat pricing. They charge you more money for each user you add.
• This is a great pricing mechanism for the seller to offer a lower price, but it goes up fast after it is to late to turn back. The problem with this scheme for you is that people end up sharing logins. One for sales, one for accounting, etc. You lose all accountability. You also loose the ability to backtrack a transaction to get an answer to the simplest of questions.
• With your ConneXlink subscription, there is NO additional charge for each user of the systems.

On-line, phone and e-mail support available.

• We make help available to you when and where you need it. Throughout ConneXlink you will find context specific help about specific screens or processes.
• ConneXlink offers free e-mail support to all subscribers. When an account is established, a contact person is designated for training and acts as a liaison between ConneXlink and your staff.
• Phone support is available during the hours posted on our web site, www.connexlink.com. If you pre-pay an annual subscription, you account will be credited with 2 hours of phone support that can be used for training or help. All other time is billed at the current rate.

Business web site and e-mail with your domain name.

• Every business needs their place on the web. We make it easy for you to accomplish that with minimal pain.
• We can register your domain name (yourbusinessname.com) so you will have your place on the web.
• We can host your web site at a modest cost so you will have your place on the web.
• We can build and maintain your web site for you for a small fee added to your ConneXlink subscription or we can train you or one of your staff if you would like. It's easier than you might think.